HelpDesk - Personalized support and enhancement

The HelpDesk service enables UPHF staff, teachers and researchers to submit tickets requesting assistance from the relevant departments (DNum, DMLP, LAMIH...).
All you have to do is state your problem, defining the scope (numerical, technical, proposals, etc.), and a technician will then take charge of your request and keep you informed of progress throughout the procedure.
Thanks to this system, if a technician needs to contact you, he or she can do so quickly and efficiently. Thanks to this system, if one technician is unavailable, another can easily take care of your request with a clear follow-up, unlike an exchange of e-mails.

You can use this service for a variety of situations:

Digital:

• Computer problems
• Technical assistance to users
• Network or telephony problem
• Software installation
• Installation of computer equipment

Technical

• Building maintenance
• Furniture relocation
• Plumbing, electricity
• Request for access to buildings in ZRR zone for outsiders

All other UPHF areas:

• Proposed improvements