HelpDesk - Personalized support and enhancement
HelpDesk - Personalized support and enhancement
Need a helping hand?
The HelpDesk service enables UPHF staff, teachers and researchers to submit tickets requesting assistance from the relevant departments (DNum, DMLP, LAMIH...).
All you have to do is state your problem, defining the scope (numerical, technical, proposals, etc.), and a technician will then take charge of your request and keep you informed of progress throughout the procedure.
Thanks to this system, if a technician needs to contact you, he or she can do so quickly and efficiently. Thanks to this system, if one technician is unavailable, another can easily take care of your request with a clear follow-up, unlike an exchange of e-mails.
You can use this service for a variety of situations:
Digital:
- Computer problems
- Technical assistance to users
- Network or telephony problem
- Software installation
- Installation of computer equipment
Technical
- Building maintenance
- Furniture relocation
- Plumbing, electricity
- Request for access to buildings in ZRR zone for outsiders
All other UPHF areas:
- Proposed improvements
USE CASES
You need a second monitor to be able to carry out your work at UPHF in optimal conditions.
You want to move or install furniture in your office.